1. Placing an order at GianaMayra online boutique
Placing an order at our website is easy and secure. Once you have selected the items you like with the requested size and quantity, and wanted to finalize the purchase, click on ‘Add to Shopping Bag’ button. Repeat for other products you wanted to purchase. When you are done with your order, click ‘Purchase’ button on your shopping cart and follow the complete directions available through the checkout process to complete your order.
Your order will not be placed until the very end step of the checkout process, once you have provided the payment information required for purchase.
If you the Website is not convinient and prefer to order by phone, please contact us at +62 21 291 26438/+62 816 847204. Our online team are available from Monday-Friday from 11:00 to 19:00 WIB.
2. Order Shipment & Taxes
Local Delivery (Indonesia) - The GianaMayra Online Boutique currently only accepts online orders for shipment to addresses inside of Indonesia. Standard delivery will take 4-7 business days for shipment inside of the country. Express delivery would take from 1-3 days for shipment. The price and duration of shipment may vary depending on your region. The standard shipment we use third parties such as JNE, however special requests can be made as long as there are prior notifications to our customer service team. Current available payment method only includes account transfer to our company’s BCA account, directed for local customers.
International Shipment – GianaMayra Online Boutique accepts online orders for shipment addressed to countries outside of Indonesia with prior notification to our customer service (special requests). However it is important to note that some regions may have different shipping days (up to 30 working days) and may also require higher tax shipment costs, such policies would require the customers to be held responsible for the VAT, and shipping costs. For any questions regarding international shipment (outside of Indonesia), please contact our customer service team at firstname.lastname@example.org for further advise on order and shipment. Our standard shipment use third party companies for delivery. For international shipment we use DHL, however special requests can be made as long as there are prior notifications to our customer service team.
3. In-Store Pick up
In-store pick up for orders made online is available at our Showroom located in Jakarta, Indonesia:
Jl. Gunawarman No. 57, Jakarta Selatan.
Prior bookings for appointment is required by contacting our customer service at email@example.com or +62 816 847204/+62 21 291 26438, available from Monday-Saturday, 12:00-19:00. Shipping cost will not be charged when this option is selected.
4. Return and Exchanges
Local Returns & Exchanges - Products are accepted for returns or exchanges in Indonesia if returned to a saleable condition within 3 working days from the day where the package has been received, with prior notice and acceptance from our customer service. It is possible to ask for refunds, once we have received our product in the warehouse. When contacting, it is necessary for customers to provide the reason for return or exchange to which we have the right to accept or reject the request when necessary. The picture of the product and/or package may be necessary for evidence. The shipping cost for return when there are no faults from the company will be accounted by the customers.
International Returns & Exchanges – Products are accepted for returns or exchanges for customers outside of Indonesia if returned to a saleable condition within 7 calendar days from the day the package has been received, with prior notice and acceptance from our customer service. It is possible to ask for refunds, once we havve received our product in the warehouse. When contacting, it is necessary for customers to provide the reason for return or exchange to which we have the right to accept or reject the request when necessary. The picture of the product and/or package may be necessary for evidence. The shipping cost for return when there are no faults from the company will be accounted by the customers.
When exchanging an item, we will only accept an exchange for an item with the same or higher value as the one being returned. For items with higher value, the procedure of order and shipment shall remain the same as purchasing an item, where it will only be processed once payment have been received within 48 hours after finalizing your order.
Special order or custom items cannot be returned/exchanged unless they are factory defective.
When there are factory faulty products requiring reparation, we provide a one year warranty (valid on the date of purchase) for making it as good as new. The term’ faulty products’ are accounted from our internal mistakes, and therefore a warranty will be given to you for reparation. However, our quality management team will ensure the quality of the products prior to shipping and its packaging are in perfect condition thus minimizing the possibility of faulty items. When the package received were damaged due to shipment error or user’s fault, we shall not be held accountable for the mistakes. Thus, the shipment and repair cost shall be borne by the users. Errors accepted under warranty are: missing pave stone pieces, bent or misshaped products, realigning the strands, repairing the hooks or chains. We have the right to ask for the picture of the faulty product received, and have the right to accept or reject the request when it necessary. We still offer repair services for the damaged goods at a cost borne by users when we are not hold accountable for the damages. Upon retrieval of the exchanged goods in our wearhouse, it will take up to 10 working days to process the exchanged goods or refund.
If your package has arrived and is heavily damaged due to shipment, we advise you not to open the package but immediately contact our customer service and provide us with a picture of the damaged package. Otherwise you are accounted as liable for the damaged goods.
Please fill in the form filed under ‘Returns & Exchanges Form’for further processing and send the package to GianaMayra’s showroom at Jl. Gunawarman 57, Jakarta Selatan and contact our customer service firstname.lastname@example.org or +62 816 847204/+62 21 291 26438 for immediate response.
5. Product Care and Repair
*Tips upon keeping your jewlery pieces sparkling like new:
For the best care, professional jewelry care is recommended as often as once a year. GianaMayra accepts professional jewlery servicing as a part of our after sales service. Our staff are knowledgable and experienced in all aspects of jewelry care, which includes cleaning, restringing, and repairing.
6. Payment Method
Upon finalizing the order process and after retrieval of the order confirmation through e-mail, customers are required to make payments within 48 hours after ordering from our Website. An extension of the period (with valid reasons) may be negotiated with prior notice to our customer service. The shipment will be processed once payment is received. Order will expire if payment exceeded the payment period stated.
The currently available payment measures for local sales is account transfer to our corporate BCA bank account. card (VISA, Mastercard, etc.). The types of payment will be available for you to see during the finalization of ordering process.
Bank Central Asia (BCA)
7. The Quality and Materials Used
GianaMayra only manufactures one-of-a-kind jewelry pieces, made with the finest materials and ensured quality control. For our online boutique, GianaMayra offers jewelry rare jewlery pieces made from 925 Silver alloy with argentium, decorated with varieties of semi-precious stones, each emphasizing on its unique quality and aesthetic features. All of our products are handmade with the purpose of supporting the local craftsmanship, and also using the finest local materials with the aim of promoting our country’s natural beauty. Each product will be given a description of its materials and features used on the product’s Website.
For your convenience, we have provided our size chart for you to easily measure your recommended size. Our jewelry sizes are according to the international sizing standards. We have a one-of-a-kind production policy, where we only made one piece for every design. When the products available of the Website doesn’t have the requested size, don’t hesitate to contact us for other options and recommendations. To keep up with our latest news and collections, sign up for our seasonal newsletter, follow our Instagram @Giana_Mayra, or Facebook page at GianaMayra. Don’t miss out!
9. Special Requests
Our company cares what is best for our customers and we would try our best to fulfill those requests. We provide some special services for customers who are purchasing our products, with prior notifications. Such special requests are gift-wrapping, personal shopping advices, professional jewelry care advices, personalized message and shipments to different locations from your account address. However, for gift-wrapping and shipment matters may require additional service charge depending on your requests and our capacity to withold your request.
For requests or concerns for business related proposals and offers for cooperational events, please directly contact our customer service or send us the proposal to our email.
10. Further Questions
Please allow us up to 1-3 working days for replying your questions and concerns regarding the products and purchases. Comments or suggestions are welcome for us to improve your shopping experience. For more information or questions do not hesitate to contact us at email@example.com or +62 816 847204/+62 21 291 26438 for immediate response regarding our products and services.